Privacy Policy

Last updated: March 26, 2026

1. Introduction

AI Trade Ideas, a product of Syntronix Solutions ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, and authentication credentials
• Chart Data: Trading charts you upload or link for analysis
• Analysis Notes: Additional context you provide for chart analysis
• Trade Log Data: Trade outcomes, notes, and performance data you record
• Payment Information: Payment details processed securely through our trusted payment provider

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies: Authentication tokens and session data (see Section 7)

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining the Service
• Processing chart analysis requests through our AI models
• Managing your account and subscription
• Processing payments and preventing fraud
• Sending service-related communications and updates
• Improving and optimizing the Service
• Monitoring usage and preventing abuse
• Complying with legal obligations

4. Data Storage and Security

4.1 Where We Store Data

Your data is stored on secure servers provided by trusted cloud infrastructure providers. Storage covers user account data, analyses, trade logs, and uploaded chart images.

4.2 Security Measures

We implement industry-standard security measures including:

• Data encryption in transit (HTTPS/TLS)
• Data encryption at rest
• Secure authentication
• Regular security audits and updates
• Access controls and monitoring

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share data with trusted third-party service providers who assist us in operating the Service. These providers are contractually bound to protect your data and may only use it for the purposes we specify. Categories of providers include:

• Payment processing: Subscription billing and transaction management
• AI analysis: Chart image processing for AI-generated analysis (only chart images and context are shared)
• Cloud infrastructure: Application hosting, database, and file storage
• Email delivery: Transactional and service-related emails

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your personal data only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Data permanently deleted within 30 days of account deletion
• Legal Requirements: Some data may be retained longer if required by law

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Authenticate users and maintain sessions
• Remember user preferences
• Analyze usage patterns and improve the Service

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of the Service.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (via account settings)
• Export: Request a portable copy of your data
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

To exercise these rights, please contact us at privacy@aitradeideas.com or use your account settings.

9. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. Where required, we rely on standard contractual clauses approved by the European Commission or equivalent safeguards to lawfully transfer data internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify you via email for material changes.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

13. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

14. Canadian Privacy Rights (PIPEDA)

As a company incorporated in Canada, Syntronix Solutions (operating AI Trade Ideas) complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Canadian users may request access to, correction of, or deletion of their personal information by contacting privacy@aitradeideas.com.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@aitradeideas.com
Support: support@aitradeideas.com